Effective Date: November 8, 2025
Brand: Freshstuff
Owner: Feaststuff Daily Pvt. Ltd.
1. Introduction
Welcome to Freshstuff!
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app, website, and related services (collectively, the “Platform”).
By using Freshstuff, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
A. Personal Information
Name
Mobile number
Delivery address (Home/Office)
Email address (if provided voluntarily)
Transaction details (via Razorpay payment gateway)
B. Device & Usage Data
Device information (model, OS, app version, IP address)
App activity logs (pages visited, buttons clicked)
Crash reports and performance analytics (to improve app stability)
C. Location Data
We collect your current location (with your permission) to:
Show accurate nearby delivery options
Auto-detect your delivery address
Improve delivery accuracy and user experience
You can disable location access anytime in your device settings, but this may limit app functionality.
D. Notification Permissions
With your consent, we send push notifications for:
Meal delivery updates
New offers and promotions
Service alerts and policy updates
You can manage or disable notifications anytime in your device’s settings.
3. How We Use Your Information
We use your information to:
Process meal orders and manage subscriptions
Deliver meals to your chosen address
Provide customer support
Notify you about offers, promotions, or changes in services
Improve our app’s performance and user experience
Ensure secure payment processing via Razorpay
4. Payment Information
We do not store or process your payment details directly.
All online payments are handled securely through Razorpay, our authorized payment gateway, compliant with RBI and PCI-DSS security standards.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data.
We may share limited data with:
Delivery partners for meal fulfillment
Razorpay for payment verification
Service providers (e.g., analytics, crash monitoring) under strict confidentiality agreements
We may also disclose information if required by law or to protect Freshstuff’s rights and property.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services.
After account deletion, your data will be securely erased within 90 days unless legally required to retain it.
7. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
However, no system is 100% secure, and we cannot guarantee absolute protection.
8. User Control & Rights
You can:
Access and edit your personal details through the app
Request account deletion or data removal
Opt out of promotional notifications anytime
Revoke permissions for location and notifications from device settings
To exercise any of these rights, contact us at:
📧 official@freshstuff.in
📞 +91 9307451443
9. Third-Party Services
Our app may contain links to third-party websites or services (e.g., payment gateway, social media).
We are not responsible for their privacy practices or content.
10. Children’s Privacy
Freshstuff is intended for users aged 18 and above.
We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy occasionally.
The latest version will always be available in the app and on our website. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related concerns, please reach out to us at:
📧 official@freshstuff.in
📞 +91 9307451443
🏢 Feaststuff Daily Pvt. Ltd., Pune, Maharashtra, India